Refund & Cancellation Policy

Effective date: 11 June 2026

We want trying Premium to be risk-free. Here is exactly how trials, cancellations and refunds work. Payments are processed by Paddle, our merchant of record, so refunds are returned by Paddle to your original payment method.

1. 7-day free trial

Every new Premium subscription starts with a 7-day free trial. Cancel any time during the trial and you will not be charged at all.

2. 14-day money-back guarantee

If Premium isn't for you, we will refund your first subscription payment in full if you ask within 14 days of being charged — no questions asked. Email contact@guitarexercise.com from the address on your account (or use the link in your Paddle receipt). Refunds are issued promptly; depending on your bank, the money typically appears within 5–10 business days.

3. Your EU right of withdrawal

If you are a consumer in the EU/EEA, you have a statutory 14-day right of withdrawal for online purchases. Our money-back guarantee above matches and applies it without formalities — within the first 14 days after your first charge, a simple email is enough. Nothing in this policy limits your mandatory statutory rights.

4. Cancelling your subscription

You can cancel at any time — from your account page or via the link in any Paddle receipt email. Cancelling stops future charges; your Premium access continues until the end of the period you have already paid for. We do not offer pro-rated refunds for the unused remainder of a billing period.

5. Renewal payments

Renewal charges (after the first payment) are generally not refundable, since you can cancel before any renewal. That said, if something went wrong — you meant to cancel, a billing error, double charge — contact us; we are one person, not a faceless billing department, and we will sort it out.